Holiday Return Policy

Starting November 25, 2024, all purchases made from Anabel Aram can be returned up until January 15, 2025, for a full refund, minus original shipping costs, to the original form of payment.

Requirements for Returns:

• All original packaging (box and micro-suede pouch) must be included.
• Returned items must be unworn and in their original condition.

Post-Holiday Return Policy (After January 15, 2025):

If you are not happy with your purchase, Anabel Aram accepts free returns or exchanges within 14 days of your order’s delivery date. Your return must be in transit by the 14th day from delivery to receive a refund, minus original shipping, back to the original form of payment.

Return requests or returns in transit after 14 days of delivery, but up to 30 days of the delivery date, will be offered a store credit valid for one year.

Requirements for Returns:

• All original packaging (box and micro-suede pouch) must be included.
• Returned items must be unworn and in their original condition.

To initiate a return, visit https://account.anabelaram.com/orders to access your orders.

If you don't already have an account, simply create an account using the email you placed an order. Once an account is created, you will be able to find your order and request a return.

Once submitted, please allow our team 2-3 business days to review and approve your request.

Happy holidays and thank you for shopping with us!

Anabel Aram Jewelry is designed and crafted in Palm Beach, Florida. We work with exclusive artisans around the world to bring our visions to life. 

Anabel Aram Jewelry is made with nickel-free brass and dipped in 18k gold. Pieces with embellishments are created with crystals. 

Anabel Aram Jewelry will be shipped in a keepsake box, including our signature embossed micro-suede pouch.

Anabel Aram Jewelry accepts Visa, MasterCard, Discover, American Express, Apple Pay, and Google Pay. Upon online approval of your credit card, your order will be processed and your card charged.

If you would like to add a gift note to your order, it will be printed directly on your order's paperwork, which will not show pricing. To leave a note, enter your message at the bottom of the cart, just above the checkout button. Your note will not reflect on your order confirmation email, but it will be printed for your order.

Our goal is to ship your purchase as quickly as possible. All orders have a processing time of 1-2 business days if the merchandise is in stock. We use UPS for all orders in the Continential US. Expanded areas such as Hawaii, Alaska, and Puerto Rico will be shipped through USPS. International orders are shipped DHL Express.

During holiday and sales events, orders may have longer than average processing times. To learn more, please read our section "Sales & Promotions".

Please note, AnabelAram.com will not be responsible for shipping delays due to unforeseen circumstances beyond our reasonable control, such as delays due to severe weather, natural disasters or strikes.

Special Note:

• We do not ship to PO Boxes

Yes, we ship worldwide using DHL Express. All Shipments are Delivery Duty Paid (DDP) which ensures fast and secure delivery without additional surprises. DHL Express will arrive in 1-3 days once shipped.

Unfortunately, since we are processing your order as quickly as possible, we are not able to accommodate order cancellations or modifications. This includes adding a gift message after you've placed your order.

Once shipped, your order may be tracked using this web site. The tracking number can be retrieved from your order status email or from your account page. Orders placed on weekends will be processed and shipped during normal business hours; Monday through Friday.

Please allow 24-48 hours for tracking milestones to update once your tracking number has been provided. If you do not see updates after 48 hours, please contact us.

Anabel Aram products make the perfect gift. Here are some quick facts to help you when you purchase.

Gift Receipt

• Orders arrive with a packing slip that excludes prices, regardless if it's a gift or not.

Add a Gift Message

• When you add an item to your cart, you will be provided the opportunity to add a gift message. Just above the Checkout Button, look for "Add Gift Message". This will provide you the opportunity to add a short (250 character) message. You can add or edit your gift message at any time before checking out.
• If you for forget to add a gift message, you can contact support. However, we're unable to alter the package once it's being picked and packed.

Treat yourself, or send it to someone else as a gift. After checking out, you’ll receive an email that you can forward to the lucky recipient; or simply keep for yourself!.

Using a gift card is truly easy! Just copy and paste the code you received to your email into the 'gift card' box at checkout.

Here are some additional terms & conditions:

• Gift cards & certificates must be used prior to expiration, which is sixty (60) months from the date of issuance.
• Gift cards & certificates must be redeemed through the Anabel Aram website, http://www.anabelaram.com and used toward the purchase of products listed in the AnabelAram.com's online catalog.
• Gift cards & certificates cannot be used to purchase gift certificates.
• Gift cards & certificates are not redeemable for cash and cannot be returned for a cash refund, except to the extent required by law.
• If your order exceeds the amount of your gift certificate, you must pay for the balance with a credit card.
• Gift certificates and their use on the AnabelAram.com are subject to AnabelAram.com's general conditions of Use and Privacy Notice
• Anabel Aram Jewelry is not responsible for lost or stolen gift certificates. If you have any questions, please contact Customer Service by e-mail at help@anabelaram.com.
• AnabelAram.com will have the right to close customer accounts, deny future purchases, request alternative forms of payment or pursue legal action (including criminal action) if a fraudulently obtained gift certificate is presented through the AnabelAram.com web site.
• AnabelAram.com may provide gift certificate purchasers with information about the redemption status of gift certificates.
• Anabel Aram makes no warranties, express or implied, with respect to gift certificates, including without limitation, any express or implied warranty of merchantability or fitness for a particular purpose. In the event a gift certificate code is non-functional, your sole remedy, and our sole liability, shall be the replacement of such gift certificate. Certain state or provence laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
• By visiting AnabelAram.com, you agree that the laws of the state of Florida, without regard to principles of conflict of laws, will govern these terms and conditions and your use of the gift certificate.
• Anabel Aram Jewelry reserves the right to change these terms and conditions from time to time in its discretion, with or without notice.
• All terms and conditions are applicable to the extent permitted by law.

All Anabel Aram Jewelry comes with a one-year warranty, to cover any unlikely manufacturing defects.

Please keep in mind, normal wear and tear such as scratches or lost items does not fall under our one-year warranty. Any defects or damages discovered upon delivery may receive a one-time accomodation replacement. For any warranty defective related issues, please contact customer support.

We want you to love your Anabel Aram Jewelry pieces and have them looking their best, lasting you for many special moments in your life.

Jewelry care requires a few extra steps, and while it may seem like an afterthought, every effort you place into its care will help your pieces last that much longer. Live your best life with your Anabel Aram Jewelry, but also be mindful of:

• Friction on surfaces.
• Water contact may be inevitable, but limiting its exposure to water ensures longer lasting wear.
• Same applies to lotions or perfumes.

We recommend you store your pieces in its signature Anabel Aram Jewelry micro-pouch when you are not wearing them.